Returns & Refunds Policy

Eligibility

This Returns & Refunds Policy applies only to Pre-Built PCs purchased from our store.

Custom Build PCs are not eligible for returns or refunds, as they are specially configured and assembled according to each customer’s requirements. However, all PCs, including custom builds, remain fully covered under our applicable warranty terms.

Eligible customers may request a return within 7 calendar days from the date of delivery of the PC.

Terms & Conditions

To qualify for a return and refund, the gaming PC must be returned in its original condition, including:

• Original packaging
• All included accessories
• No physical damage
• No signs of misuse, tampering, or unauthorized modifications

Any PC showing signs of misuse, damage, or unauthorized changes will not qualify for a return or refund.

Refund Process

Once the returned PC has been received, inspected, and verified by our team, the refund will be processed.

Approved refunds will be issued through bank transfer to the customer’s provided account within 9–10 calendar days after successful inspection and approval.

Restocking Fee

A 5% restocking fee of the total purchase price will be deducted from the refund amount for all approved returns.

This fee covers the costs associated with product inspection, testing, quality checks, and refurbishment (if required) to prepare the PC for resale.

Return Shipping

Customers are responsible for all costs related to returning the PC, including return shipping charges.

We recommend using a secure shipping method with proper packaging to ensure the product reaches us safely.