These Terms & Conditions apply to all purchases made through Hextech Computer Trading LLC. By placing an order with us, you agree to the terms outlined below.

1. Warranty Terms

Warranty Duration

All systems purchased from Hextech Computer Trading LLC come with a standard 1-year warranty from the date of delivery.

Warranty Coverage

The warranty covers manufacturing defects and hardware failures that occur under normal use. This may include covered issues with components such as the CPU, GPU, RAM, motherboard, storage, power supply, and other internal hardware.

Repairs & Replacements

If a hardware defect covered under warranty is confirmed, Hextech Computer Trading LLC will provide repair or replacement of the defective component, subject to the applicable warranty terms.

Warranty Exclusions

The warranty does not cover damage resulting from misuse, accidents, physical damage, overclocking where not explicitly permitted, unauthorized modifications, tampering, or repairs carried out by unauthorized persons. Damage caused by power surges, electrical issues, natural disasters, or other external factors may also be excluded.

Warranty Shipping

Customers are required to ship the product or system to Hextech Computer Trading LLC for inspection when making a warranty claim. Once the faulty component is inspected and confirmed to be covered under warranty, the applicable repair or replacement will be carried out.

The customer is responsible for the return shipping cost after the repair or replacement has been completed.

2. Payment Terms

Hextech Computer Trading LLC offers the following payment methods, subject to availability:

• Credit Card
• Debit Card
• Tabby
• Tamara
• Apple Pay
• Google Pay
• Cash on Delivery

Payment must be completed according to the selected payment method and applicable order terms.

3. Delivery Terms

Pre-Built PCs

Pre-Built PCs generally require 2–3 business days from the date the order is placed and include free delivery, subject to availability and delivery conditions.

Build Your Own PC

Custom-built PCs generally require 4–5 business days for assembly, testing, and preparation before delivery.

Delivery timelines may vary depending on component availability, customization requirements, and other circumstances.

4. Returns & Refunds

Eligibility

Our Returns & Refunds Policy applies only to Pre-Built PCs.

Custom-Built PCs are not eligible for return or refund, as they are individually configured and assembled according to the customer’s selected specifications. However, custom-built systems remain covered under the applicable warranty terms.

Eligible Pre-Built PCs may be returned within 7 calendar days from the date of delivery.

Return Conditions

To qualify for a return and refund, the PC must be returned in its original condition with all original packaging, accessories, documentation, and included items.

Any signs of misuse, physical damage, unauthorized modifications, tampering, or alteration may void the customer’s return and refund eligibility.

Refund Procedure

Once the returned PC has been received, inspected, and verified, an approved refund will be processed via bank transfer to the customer’s account within 9–10 calendar days.

The refund processing period begins after successful inspection and approval of the returned product.

Restocking Fee

A 5% restocking fee of the original purchase price will apply to eligible returned Pre-Built PCs. This fee covers the costs associated with inspection, testing, handling, and refurbishment where required.

Return Shipping

Customers are responsible for the cost of shipping the product back to Hextech Computer Trading LLC for an eligible return.

Important Notice

Hextech Computer Trading LLC reserves the right to inspect all returned and warranty-claimed products before approving a return, refund, repair, or replacement. Warranty and return eligibility will be determined based on the condition of the product and the terms outlined above.